Frequently Asked Questions

 

How do I book a party?

After filling out our online booking form we will send you a booking contract to review with your party details as well as our Terms & Conditions.  Your signed contract is due back along with your party deposit to secure your reservation.  All parties require $100 ($150 DIY Pickup) refundable damage security deposit. Your remaining balance is due 7 days prior to the party event date as well as any guest names for personalized items.   The refundable damage deposit will be refunded in its entirety within 48 hours if rented items are all accounted for and show no damage after pickup and laundering.

Payment is accepted at this time via Venmo, Zelle or (PayPal will incur 3.5% fee).

 

Cancellation Policy

Cancellations within 7 days prior to party date will result in loss of 100% of booking security deposit! Prior to a week’s notice we will do our best to reschedule your party subject to date/equipment availability.  We will adjust number of tents for a decrease up to a week prior to party only.  Party guest additions will be taken if available up to party date.  Personalized items are non-refundable once balance is paid a week in advance.

 

How much space do I need?

Approximately 3.5 feet wide x 6.25 feet in length for each tent/mattress combo. We can arrange the tents or tables in many configurations to make them fit together in any space (typically side by side or facing each other).

 

How much time for set up & clean up?

Typical Set up: 45 minutes to 1.5 hours.
Clean up: 30-45 minutes

 

How are your products cleaned?

All linens & blankets are washed before and after each party.  Decorative pillows, trays and other décor are spot cleaned and sanitized after each use. For sanitary reasons each guest must  B.Y.O.P  (Bring Your Own Pillow) to sleep on.

 

What are rules regarding food/beverage, pets, and smoking?

Each tent includes a tray that can be used for food and beverages. We ask you try not to serve items that may stain around the tents/décor (might be a good idea to have cups with lids). No makeup, nail polish, greasy food, etc. Sorry, no pets in the tents please! Please ensure that you are providing a smoke free environment.  *Stained sheets will be charged a replacement fee of $8 each.

*Please note that you are responsible to ensure that our rental items remain stain-free and that additional fees will be incurred if our rental items are returned with stains or damages.

 

Do I need to supply power?

No, our twinkle lights, garlands and everything else that lights up is battery operated.

 

Are tents waterproof?

Our teepees and tents are not waterproof and are intended for inside use only. If you have a covered patio we can accommodate an outside party.

 

What is the rental period?

Standard rental period is approximately 19 hours.

For example: 2pm delivery/set up results in a 11am collection and pack up. Longer rental times can be negotiated, subject to availability.

 

Do you charge a delivery fee?

Deliveries outside of the 10 mile radius of  80016 will incur an additional  delivery fees.  *Standard delivery area is 30 minutes or less.  We offer DIY pickup options for those outside our delivery area!

 

What ages do you cater to?

We find our sleepover Teepees & Tents are best for both girls and boys 5 and up who are ready for a sleepover!

*SleepUnders are a fun option for our younger friends.

Our 6 feet foam Mattresses fit kids, teens, and even adults.